Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For returns by mail, you can contact us at help@lovblovb.com and we will assist you with initiating your return. Please note that the return address may differ based on your location.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@lovblovb.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The followings are not eligible for returns/exchange
- Any items reported after 14 days from the date of receiving.
- Any items of which the sealing sticker has been removed, regardless of if they were defective on arrival.
- Any items with obvious signs of use or that has been opened.
- Any items not in its original condition, such as damaged or have missing parts, for reasons not due to our error.
- Any items returned without previous notice or in spite of return denial by our CS team will not be accepted.
Regarding return requests due to customer's change of mind, the return shipping fee is borne by customer, and the initial shipping fee deductions will be applied according to LOVB LOVB’s return policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount of the product will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we’ve approved your return, please contact us at help@lovblovb.com.
Duties and Taxes
International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.All related fees are the responsibility of the recipient.